Return Policy
SporaCare 30-Day Money-Back Guarantee
We want you to feel confident in your scalp care journey. That’s why every SporaCare product is backed by our 30-day money-back promise.
If for any reason you’re not loving your results within 30 days of purchase, let us know—we’ll make it right. Whether it’s a refund, exchange, or just a little extra guidance, we’re here to help.
To start a return, reach out to us at support@sporacare.com with your order number and reason for return. We’ll walk you through the simple steps—no stress, no hassle.
If your return is accepted, The refund will be processed in 7-10 business days.
After 30 Days? We’re Still Here to Help.
We stand by the quality of our products and your experience with them. While our 30-day money-back guarantee is our standard window for returns, we understand that sometimes things take a little longer.
If it’s been more than 30 days and you’re experiencing an issue, don’t hesitate to reach out. We may not be able to offer a full refund, but we’ll do our best to find a solution—whether that’s product advice, a discount on your next order, or another way to support your healthy scalp journey.
Just email us at support@sporacare.com with your order info and a quick note on what’s going on. We’re real people who care (about you and your scalp).
Do you ship worldwide?
We currently ship within the continental United States. Stay tuned—we’re working on expanding!
How long will it take to get my orders?
Once your order is fulfilled and you receive a tracking number, your products should arrive within 3 business days. Should you have any questions, do not hesitate to contact our customer service team for assistance at support@sporacare.com.
I accidentally entered the wrong shipping address—what should I do?
No worries! If your order hasn’t shipped yet, email us right away at support@sporacare.com with your order number and the correct address.
We’ll do our best to update it before it heads out the door. If the order has already shipped, we’ll work with the carrier to see what can be done.
What should I do if my package is lost, stolen, or arrived damaged?
We’re so sorry to hear that! If your order didn’t make it to you—or arrived in less-than-perfect condition—don’t worry, we’re on it.
Just reach out to us at support@sporacare.com with your order number and a quick description of what happened. If possible, include any photos of the damage.
We’ll work with you to make it right—whether that’s a replacement, refund, or another solution that works for you. Your scalp care happiness is our priority!
Other questions?
Please contact us at support@sporacare.com